STORE POLICY

Return & Exchange Policy

Thank you for supporting Joe Frazier's Gym & Community Center! Every purchase helps us continue our mission of creating opportunities through sports, wellness and education.

We want you to be happy with your purchase. Please review our return and exchange policy below.

  • We do not offer refunds or direct exchanges. However, we accept eligible returns for store credit that can be used toward a future purchase.

    To qualify for store credit, items must:

    • Be unworn, unwashed and undamaged.

    • Be returned in their original condition.

    • Be free of stains, odors, pet hair or other signs of use.

    Items that do not meet these conditions may not qualify for store credit.

  • If you'd like to return an eligible item for store credit, please contact us before sending your return. Include your order number and the reason for your return.

    Once your return request is approved, mail your item to:

    Joe Frazier's Gym & Community Center
    4130 Ridge Ave
    PO 5659
    Philadelphia, PA 19129

    Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for return packages lost in transit.

  • Once we receive and inspect your returned item, we'll notify you of its approval status.

    If approved, store credit will be issued for the eligible merchandise value and can be applied toward a future purchase.

    Original shipping charges are nonrefundable.

  • Damaged or Incorrect Orders

    If your order arrives damaged, defective or incorrect, please contact us with your order number and photos of the issue so we can review it and work toward a resolution.

  • If you have any questions about your order or our return policy, please reach out through our Contact Us page. We're happy to help!

    Thank you for supporting our mission and helping us grow Beyond the Ropes.